New Wolf Technologies — Privacy Policy
New Wolf (Pty) Ltd (operating as “New Wolf Technologies”, “we”, “us”, or “our”) is committed to safeguarding the privacy and security of the personal information entrusted to us by our clients, users, and subscribers (“Subscriber”, “Client”, “You”). This Privacy Policy outlines how we collect, use, process, disclose, and store your personal information in strict accordance with the Protection of Personal Information Act, No. 4 of 2013 (POPIA) and other relevant South African data protection legislation.
By accessing our website, purchasing our hardware, subscribing to our connectivity packages, or engaging our web development services, you explicitly consent to the collection and processing of your personal information as detailed in this policy.
To deliver our hybrid telecommunication and digital agency services, New Wolf collects both Personal Information (PI) and Non-Personal Information.
Account & Registration Data: Your name, surname, identity number (ID), company registration details, and confirmation of the age of majority (18+).
Contact Information: Email addresses, physical delivery addresses (for hardware shipping), and telephone numbers.
Financial & Billing Records: Selected debit order frequencies (1st or 23rd billing runs), bank account numbers, tokenized payment gateway profiles, and Electronic Funds Transfer (EFT) payment references.
Network & Connectivity Logs: Upstream data usage volumes, active session connection states, IP addresses, and routing profiles required to maintain Fibre or LTE line access through our tier-1 wholesale network matrix.
Website Usage Metrics: Browser types, device parameters, cookies, and behavior analytics tracking how you interact with our online platform.
New Wolf processes your personal data strictly for legitimate operational and compliance requirements. We use your information to:
Provision, authenticate, and monitor continuous LTE and Fibre subscription lines.
Coordinate web development sprints, manage private demo servers, and communicate during project discovery phases.
Execute automated monthly debit order batches and allocate manual EFT payments to prevent automated service suspension.
Facilitate the shipping, courier tracking, and warranty verification of physical networking hardware ordered through the website.
Conduct internal billing tracking, financial auditing, and prevent fraudulent activity or systemic abuse on shared hosting environments.
We do not sell, rent, or trade your personal data to third-party marketing brokers under any circumstances. To deliver our services, your information is securely shared with trusted third parties operating under strict confidentiality mandates:
Upstream Wholesalers & Network Providers: Your data is shared with our upstream partners (e.g., Axxess Business Partner Matrix and primary line operators like Openserve, Frogfoot, MetroFibre, MTN, Telkom, or Vodacom) to activate and manage connectivity lines.
Payment Gateways: Credit card data and recurring subscription footprints utilize highly secure tokenized gateway storage via verified payment processors (e.g., PayFast, Peach Payments, Ozow).
Logistics Companies: Delivery details and physical coordinates are shared with third-party courier services exclusively to ship routers and hardware equipment to your door.
Legal Authorities: We will disclose information only if required to do so by South African law, court order, or to enforce our core Terms and Conditions against cyber-security threats.
New Wolf implements robust technical and organizational security measures to prevent data loss, unauthorized access, or unauthorized modification:
Encryption & Tokenization: All credit card and renewal pathways utilize automated billing updaters and tokenization to securely capture financial targets without storing raw credit card numbers on our local databases.
Infrastructure Defense: Shared web spaces and active applications are monitored to prevent CPU abuse, malicious code injection, spamming, and reverse-engineering attempts.
Data Minimization: We only retain personal records for as long as necessary to fulfill contractual obligations or as mandated by South African statutory tax and telecom record-retention laws.
As a data subject in South Africa, you possess clear, enforceable legal rights regarding your personal records held by New Wolf:
Right to Access: You may request confirmation of what personal data we hold about you at any time.
Right to Correction: You have the right to request that we correct, update, or delete inaccurate, incomplete, or out-of-date personal files.
Right to Object: You may object to the processing of your data for direct marketing communications.
Right to Complain: If you believe New Wolf is handling your data unlawfully, you have the right to lodge an official complaint with the South African Information Regulator.
Our web architecture uses cookies to enhance platform navigation, store user configuration states, and secure checkout sessions. You can configure your internet browser to reject cookies, though doing so may prevent certain automated features of our subscription platform from rendering correctly.
If you have any questions regarding this Privacy Policy, wish to exercise your statutory rights, or need to log a formal data request, please contact our internal compliance officer at:
Corporate Email: support@new-wolf.co.za
Please Complete this form so that we can understand what you need so when we contact you we can skip the intro and discuses you project.